Terms & Conditions – Vietnam Discovery Tours
Last updated: September 2026
Welcome to Vietnam Discovery Tours & Trading Co., Ltd. By accessing, browsing, or utilizing the services on this website, you acknowledge and agree to be bound by the following Terms & Conditions alongside our Privacy Statement.
If you do not agree with any part of these terms, please reach out to us via our [Contact Us] page prior to confirming your booking. We reserve the right to periodically review and update these Terms & Conditions to reflect operational requirements and applicable laws.
1. Booking Amendments & Name Changes
Booking Transfers: If you or any member of your party is prevented from traveling (due to illness, unforeseen circumstances, or legal obligations), you may transfer the booking to another eligible traveler, provided that written notice is submitted within a reasonable timeframe prior to the departure date.
Modifications to Itineraries & Services: Any requested changes to your confirmed itinerary (including hotel accommodations, domestic flights, or routing) will be accommodated subject to availability. For group reservations, all amendment requests must be submitted in writing by the lead passenger. Any additional costs arising from these modifications will be billed directly to the client.
Third-Party Supplier Fees: Travel partners (including commercial airlines, cruise operators, and hotel partners) enforce distinct amendment and name-change policies. Any administrative or reissue penalties imposed by these third-party suppliers will be passed on to the customer.
2. Comprehensive Travel Insurance
Vietnam Discovery Tours operates strictly as an inbound tour operator and does not directly issue travel insurance policies.
We strongly advise all clients to purchase comprehensive international travel insurance in their home country prior to departure for Vietnam.
Where required, our team can assist by facilitating communication between the client and their insurance provider.
Standalone reservations (such as flight-only or accommodation-only bookings) secured through the company do not carry any affiliated insurance coverage.
3. Customer Feedback & Claims Procedure
Immediate Resolution: Should you experience any service dissatisfaction during your journey, please immediately alert your local tour guide or travel consultant to allow prompt on-site resolution.
Official Claims Window: Formal complaints or claims for compensation must be submitted in writing via email, postal mail, or facsimile within 15 days following the conclusion of the tour.
Required Documentation: All submissions must be accompanied by supporting receipts and relevant documentation. Vietnam Discovery Tours reserves the right to decline any claims received after the 15-day deadline.
4. Communications & Response Times
Clients may reach out to Vietnam Discovery Tours via the official website, email, phone, or corporate channels:
Email: sales@vietnamdiscoverytours.com
Hotline / Customer Care: (+84) 799 702 888
Service Turnaround: If you do not receive a written reply within 48 hours of submitting a booking request, itinerary change, or cancellation notice, please contact our emergency hotline immediately to ensure timely processing.
5. Liability & Operational Disclaimers
Accuracy of Sourced Information: We source operational data from reputable third-party vendors (hotels, airlines, transfer partners). Vietnam Discovery Tours accepts no liability for clerical omissions, scheduling discrepancies, or inaccuracies originating from third-party suppliers.
Force Majeure: The company cannot accept responsibility or pay compensation for loss, injury, delays, or property damage resulting from events beyond our control, including adverse weather phenomena, acts of government, border restrictions, civil unrest, or public health emergencies.
Personal Belongings & Customs Compliance: Travelers are responsible for adhering to local customs regulations and safeguarding their personal items. Vietnam Discovery Tours assumes no responsibility for penalties arising from non-compliance or loss of valuables resulting from personal negligence.
Itinerary Alterations: The company reserves the right to alter routes, substitute comparable vessels/hotels, or cancel tours prior to departure when deemed necessary for passenger safety. In the event of an outright cancellation initiated by Vietnam Discovery Tours, clients will receive a full refund of the tour fare.
Adventure & Activity Risks: Certain touring activities—such as embarking small vessels, cave trekking, or mountain excursions—involve inherent risks. Clients undertake these activities voluntarily upon receiving safety briefings.
Service Termination: Vietnam Discovery Tours reserves the right to terminate service provision immediately and without compensation to any client exhibiting unlawful, abusive, or discriminatory behavior toward our staff and representatives.
6. Specific Terms for Halong Bay Cruise Bookings
6.1. Deposits & Payment Schedule
Initial Deposit: A 50% deposit of the total reservation value (payable via credit card or international bank transfer, plus applicable gateway fees) is required upon booking confirmation. Bookings under USD 500 should be settled in full prior to arrival.
Balance Payment: The outstanding 50% balance must be settled at least 15 days prior to arrival in Vietnam.
Late Bookings: Reservations confirmed less than 30 days before departure must be paid in full upon confirmation.
6.2. Cancellation Policy & Refunds
Cancellations Initiated by Customer:
More than 30 days prior to departure: 20% cancellation fee of total tour cost.
15 to 30 days prior to departure: 50% cancellation fee of total tour cost.
7 to 14 days prior to departure: 75% cancellation fee of total tour cost.
Within 7 days of departure: 100% cancellation fee (Non-refundable).
Cancellations Under Force Majeure:
In the event of harbor closures or maritime cancellations ordered by Vietnamese authorities due to severe weather, natural events, or safety alerts, guests will receive a 100% refund of the unutilized cruise fee with no additional compensation claims.
6.3. Shuttle Bus & Transfer Regulations
Passengers must present themselves at the pre-arranged pickup point promptly at the agreed-upon time communicated via email or phone. Scheduled transfers cannot accommodate late arrivals.
Any changes to hotel pickup addresses must be communicated well in advance. Clients remain solely responsible for transport issues resulting from unnotified address modifications.
