Vietnam Tour Deposit & Payment Guide
Planning your dream trip to Vietnam should be exciting, transparent, and completely stress-free. At Vietnam Discovery Tours, we provide a seamless booking process, transparent pricing, and bank-grade international payment solutions to ensure your travel investment is always secure.
Quick Overview: Deposit & Balance Policy
- Confirmation Deposit: 40% of the total tour cost is required to secure hotels, transport, cruises, and private guides.
- Remaining Balance (60%): Paid directly upon your arrival in Vietnam before the tour begins (in USD, VND, or by card).
- Payment Gateway: Secure international transactions via 9Pay (PCI-DSS compliant).
- Accepted Cards: Visa, Mastercard, American Express (Amex), and JCB.
- Processing Fee: 3.3% international banking transaction fee applies to online card payments.
How to Book Your Vietnam Tour in 5 Simple Steps
From your initial inquiry to your arrival in Vietnam, our dedicated local travel experts guide you through every milestone:
Step 1: Discuss Your Travel Vision
Connect with our travel consultants via WhatsApp at +84 799 702 888 or browse our Vietnam tour packages. Share your travel dates, party size, desired destinations (Hanoi, Ha Long Bay, Sapa, Ninh Binh, Da Nang, Hoi An, Ho Chi Minh City), accommodation standards, and budget.
Step 2: Receive Your Customized Proposal
Within 24 hours, our team crafts a tailor-made, day-by-day itinerary complete with hotel options, private transportation, licensed guides, transparent pricing, and clear inclusions/exclusions.
Step 3: Refine and Approve the Itinerary
Review every detail at your pace. We offer unlimited adjustments—whether upgrading a hotel, adding an excursion, or modifying dates—until the plan matches your exact expectations.
Step 4: Secure Your Booking with a 40% Deposit
Once you confirm the itinerary, our team generates a private, encrypted payment link powered by 9Pay sent directly to your WhatsApp or email.
Step 5: Booking Confirmation & Final Balance
Upon successful payment, an automated bank receipt and our official booking voucher will be sent to your email. Your tour is officially locked in. The remaining 60% balance is settled upon arrival in Vietnam.
International Payment Security & Card Protection
Your privacy and financial safety are our utmost priorities. All online payments are handled via 9Pay, a premier licensed payment gateway in Vietnam operating under global financial regulations.
- PCI-DSS Level 1 Certification: The highest international data security standard for handling credit and debit card information.
- 256-Bit SSL Encryption: All transaction details are encrypted end-to-end. We never see, collect, or store your credit card credentials.
- 3D Secure Verification: Every payment requires two-factor authentication (OTP SMS or in-app approval from your issuing bank) to eliminate unauthorized charges.
- Instant Digital Receipts: Real-time confirmation delivered directly to your inbox and banking app.
Modification, Cancellation & Refund Policies
We understand that international travel plans can change unexpectedly. Our policies are designed to remain flexible and fair:
| Timeline | Adjustment & Cancellation Terms |
|---|---|
| 21+ Days Prior to Departure | Free itinerary date adjustments. In case of cancellation, deposit refund applies subject to non-refundable supplier fees (domestic flights/train tickets). |
| Within 20 Days of Departure | Cancellations are subject to hotel, cruise, and transport cancellation penalties as determined by our service partners. |
| Force Majeure | In the event of severe weather warnings (e.g., Ha Long Bay cruise halts due to government storm alerts), alternative itineraries or credits are provided immediately. |
Frequently Asked Questions (FAQs)
1. What currency will I be charged in?
Our tour quotations are provided in US Dollars (USD) for international clarity. Online credit card payments are processed in Vietnamese Dong (VND) converted at the prevailing official Vietcombank exchange rate on the transaction day.
2. Are there any hidden transaction fees?
No. We maintain total transparency. A standard 3.3% international processing fee charged by credit card processing networks applies to online card transactions. This fee is itemized clearly before you hit pay.
3. What if my payment does not go through?
Failed transactions are usually caused by foreign transaction blocks placed by your issuing bank, daily limit caps, or OTP delays. Simply notify your bank to authorize a payment to Vietnam, or contact our team on WhatsApp (+84 799 702 888) for an alternative link or assistance.
4. How do I pay the remaining 60% balance?
When you arrive at your first destination in Vietnam, you can settle the remaining balance in cash (USD or VND) or via credit card with our tour coordinator.
Official Company Credentials & Support
Always ensure you are transacting directly with our registered entity:
Company Name: Vietnam Discovery Tourism & Trading Co., Ltd
Business Registration License No.: 0110842182
Head Office: 3A, Lane 578 Ngoc Thuy Street, Long Bien District, Hanoi, Vietnam
Direct WhatsApp / Hotline: +84 799 702 888 (Available 7:00 AM – 10:00 PM GMT+7)
Official Email: sales@vietnamdiscoverytours.com
