Privacy Policy

Vietnam Discovery Tours & Trading Co., Ltd Last updated: September 2026

At Vietnam Discovery Tours & Trading Co., Ltd, we are committed to protecting the privacy and confidentiality of every visitor and customer who uses our website, vietnamdiscoverytours.com. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal data.

By using our website and services, you agree to the terms of this Privacy Policy and our [Terms & Conditions]. We may update this Policy from time to time; any changes will be posted on this page with a revised “Last updated” date.

1. Information We Collect

To prepare travel itineraries and book services on your behalf, we may collect the following information:

• Full name
• Email address
• Phone number
• Group size
• Specific service requirements (tours, transport, accommodation, etc.)

We collect only the information necessary to deliver the services you request, and we handle it with strict confidentiality at every stage.

2. How We Use Your Information

The personal information you provide is used solely to arrange and deliver the travel services you request — including hotel bookings, flight reservations, transport, and tour guide arrangements. We do not disclose your personal information to third parties for commercial or marketing purposes.

3. Data Retention

We retain your personal information only for as long as necessary to plan and deliver your trip. Non-essential personal data is securely deleted within 15 days of collection, unless a longer retention period is required to comply with legal, accounting, or reporting obligations.

4. Data Controller & Hosting

Data controller: Vietnam Discovery Tours & Trading Co., Ltd Registered address: 3A/578 Ngoc Thuy Street, Long Bien District, Hanoi, Vietnam

Your data is stored on secure servers hosted by reputable providers (such as DigitalOcean and Amazon Web Services). We work only with providers that maintain industry-standard security and confidentiality safeguards.

5. Your Rights

You have the right to access, review, and correct the personal information we hold about you. To request access, correction, or deletion of your data, please contact us in writing via our website contact form or by emailing sales@vietnamdiscoverytours.com. We aim to respond to all requests promptly.

6. Confidentiality Commitment

We do not sell, rent, or share your personal information with third parties for commercial purposes. Access to customer data is restricted to authorized staff who require it to perform their job duties, such as booking coordination and customer service.

7. Security Measures

We use SSL (Secure Sockets Layer) encryption to protect data transmitted through our website, including during account authentication and payment transactions. Our website security is independently verified by SiteLock. We maintain internal policies and access controls designed to prevent unauthorized access, disclosure, or misuse of personal information.

8. Payment Information

Credit card and online payment transactions are processed through trusted third-party payment providers, including 9Pay.vn and direct bank transfer. Payment data is encrypted and used solely to complete your transaction — we do not store full payment card details on our own servers. Email addresses collected during checkout are used only for booking confirmation and account access.

9. Cookies

We use cookies to personalize your experience on our website. Some features, such as account registration, may require cookies to function correctly; however, you may disable cookies in your browser settings and continue to browse our site with limited functionality. Cookies used on our site do not store personal information. We are not responsible for the cookie practices of any third-party websites linked from our site.

10. Analytics & Remarketing

We use Google Analytics, including its Display Advertising and Remarketing features (via Google DoubleClick), to understand how visitors use our website — such as browser type, operating system, pages viewed, and time spent on site. This data is aggregated and does not personally identify you.

Google and its partners may use cookies to serve ads based on your prior visits to our website. You can opt out of personalized advertising through Google’s Ads Settings or the Google Analytics Opt-out Browser Add-on. To learn more, please review Google’s Privacy Policy.

We do not sell, rent, or share non-personally identifiable analytics data for third-party marketing purposes.

11. Third-Party Links

Our website may contain links to external websites for your convenience. We are not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policy of any external site you visit.

12. Disclaimer of Liability

While we take reasonable measures to protect your information, no method of internet transmission or electronic storage is 100% secure. Vietnam Discovery Tours & Trading Co., Ltd, its officers, employees, and affiliates shall not be liable for any loss or damage arising from unauthorized access, data interception, system failure, or cyberattack beyond our reasonable control.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

• Phone / Hotline: +84 799 702 888
• Email: sales@vietnamdiscoverytours.com
• Address: 3A/578 Ngoc Thuy Street, Long Bien District, Hanoi, Vietnam

By continuing to use our website, you acknowledge that you have read and understood this Privacy Policy.