Privacy Policy

Privacy Policy
Vietnam Discovery Travel Co., Ltd

Vietnamdiscoverytours.com – Vietnam Discovery Travel Co., Ltd is committed to protecting and preserving the privacy of its users and customers, as well as the confidentiality of the information they provide. Please carefully read this Privacy Statement before using our system to understand our commitment to privacy.

This privacy statement outlines the information we gather, how we use it, and how you can correct or change it. Our goal is to provide you with as much control as possible over your privacy regarding your information. Rest assured that we will not disclose personal information to third parties without your consent. By using our site, you agree to the terms of the Terms and Conditions and our Privacy Statement. Vietnam Discovery Travel Co., Ltd reserves the right to expand and/or modify this Statement at any time.

1. Information Collection – Purpose and Scope

As part of our company’s responsibility to prepare schedules and book services in advance for customers, we require certain personal information from them. This information includes:

1.1. Name
1.2. Email Address
1.3. Telephone number
1.4. Group size
1.5. Service requirements

We understand the sensitivity of this information and handle it with the utmost care and confidentiality to ensure our customers’ privacy is protected.

2. Information Use and Disclosure

Personal information provided by a client is utilized solely to assist our company in providing services relevant to the client’s requirements, such as hotel and flight ticket reservations, overnight management, etc. This information is treated with strict confidentiality and is not disclosed to any third party for commercial purposes.

3. Information Storage Time

The information provided will be stored during the travel period and temporarily retained for the purpose of providing services for the upcoming trip. We maintain this data to ensure a smooth and seamless travel experience for our clients. Rest assured that we handle this information responsibly and in accordance with privacy regulations.

4. Address of Information Collection and Management Site

The address for information collection is 3A/578 Ngoc Thuy Street, Long Bien District, Hanoi, Vietnam. The information collected is stored securely on the company’s website server located in the USA. We ensure that the data is kept under the most confidential and secure conditions provided by trusted service providers such as Digital Ocean, Amazon, etc. Your privacy and the protection of your information are of utmost importance to us.

5. Method of Information Access and Correction

Clients have the right to request access and correction to their personal information. Requests to access, correct, or amend personal information must be submitted in writing. This can be done by submitting the information via our website or by sending an email to our travel consultants. We are committed to promptly addressing such requests and ensuring the accuracy and completeness of our clients’ personal information.

6. Information Confidentiality Commitment

That sounds like a strong commitment to privacy and confidentiality, which is crucial for building trust with clients. Ensuring that clients’ information is kept secure and not shared with third parties for commercial purposes is a key aspect of maintaining their trust and safeguarding their privacy rights. It’s great to see companies prioritizing these principles in their operations.

7. Security

Vietnam Discovery Travel’s dedication to security and privacy is commendable. Utilizing SSL technology for user authentication and encryption of sensitive data during transactions demonstrates a commitment to safeguarding customer information. Having their security certificate verified by Site Lock further reinforces their credibility in ensuring secure online interactions. Moreover, implementing robust policies and procedures to prevent unauthorized access or misuse of personal information reflects a proactive approach to maintaining data integrity and protecting customer privacy. It’s reassuring for clients to know that their information is handled with such care and diligence.

8. Information

Vietnam Discovery Travel takes extensive measures to ensure the accuracy and completeness of the information provided by customers. Here’s a breakdown of their privacy measures:

a. Information Collection: Customer information is solely utilized to enhance service quality and is never disclosed to third parties without explicit customer consent. All provided information is treated as confidential and safeguarded against unauthorized use. Membership data is securely stored in their database, while non-essential information is deleted after 15 days.

b. Financial Transactions: Credit card transactions are processed through trusted third-party providers like 9Pay.vn and bank transfers. Customer information is encrypted and used exclusively for transaction completion. Email addresses are stored for login purposes, adhering to their discount policy.

c. Cookies: Vietnam Discovery Travel employs cookies to personalize client experiences on their website. Although enabling cookies may be necessary for registration, clients who choose to disable them can still navigate the site. No personal information is stored in cookies, and client information remains confidential. External links or advertisements leading to sites with cookie usage are beyond their control.

d. System Information: The company may collect and store system information such as IP addresses, browser types, or operating systems for system administration purposes. This data is treated as highly confidential and aids in problem diagnosis, traffic monitoring, and site usage analysis.

e. Email: Vietnam Discovery Travel utilizes email to inform members about application status changes, database updates, website modifications, or new services/features. Additionally, clients may receive email notifications regarding special discounts or product updates, with the option to unsubscribe at any time. The company ensures the confidentiality of their email list, refraining from selling or sharing it with third parties.

f. Change or Modify Information: Clients can easily update their profiles by emailing sales@vietnamdiscoverytours.com, ensuring the safety and accuracy of their information.

Overall, Vietnam Discovery Travel’s comprehensive privacy policy reflects their commitment to maintaining the confidentiality and security of customer data while providing transparency and control over personal information.

9. Disclaimer

Vietnam Discovery Travel acknowledges the inherent security risks associated with internet communication and service provision. They explicitly state their disclaimer regarding any damages or losses arising from unauthorized access, changes, deletions, or exposure of information due to security breaches or system failures. Vietnam Discovery Travel disclaims all warranties related to the hardware and software used for security on their website, including implied warranties and liabilities for damages.

Additionally, they absolve themselves, their officers, employees, partners, affiliates, subsidiaries, successors, assigns, and third-party agents from any liability for inaccuracies, misuse, errors, third-party interceptions, viruses, or hacker attacks resulting in data loss or service interruptions.

Regarding external links provided on their website, Vietnam Discovery Travel clarifies that these links are for informational purposes only, and they are not responsible for the privacy practices or content of linked websites.

This disclaimer underscores Vietnam Discovery Travel’s recognition of the complex and dynamic nature of internet security and their attempt to mitigate potential risks associated with it.

10. Information Security

Vietnam Discovery Travel emphasizes robust security measures to protect personally identifiable information (PII) provided by customers. They utilize leading encryption technology to safeguard sensitive data like credit card numbers. Access to PII is restricted to authorized employees who require the information for specific job functions, such as billing or customer service. Furthermore, servers storing PII are housed in secure, locked facilities. Customers are encouraged to reach out via email to sales@vietnamdiscoverytours.com with any questions or concerns about information security.

In addition to protecting PII, Vietnam Discovery Travel gathers non-personally identifiable data for analytical purposes, facilitated by Google Analytics’ Display Advertising features like Remarketing. This data includes information such as browser type, operating system, visit timestamps, page views, and session durations. Aggregated non-personally identifiable data aids in understanding website usage patterns and informing management decisions. While this data may be shared with third parties for analysis or legal compliance, Vietnam Discovery Travel does not rent, sell, or share non-personally identifiable data for marketing purposes.

Remarketing, a component of Google DoubleClick for Advertisers, allows Vietnam Discovery Travel to engage with users based on their interactions with the website. Google and other third-party vendors use cookies to deliver ads across the internet based on users’ past visits to Vietnamdiscoverytours.com. Users can opt out of DoubleClick’s cookie usage and customize Google Display Network ads preferences through respective opt-out and preference management pages. To learn more about Google’s data practices, users can review Google’s privacy policies.

Overall, Vietnam Discovery Travel emphasizes both the protection of PII and responsible handling of non-personally identifiable data, providing customers with transparency and control over their information.

11. Summary

Vietnam Discovery Travel’s Privacy Statement emphasizes that by accessing their site and utilizing its services, users unconditionally agree to the terms outlined in the Privacy Statement and the Terms & Conditions. Compliance with these terms, which govern both site usage and the provision of information by users, is mandatory. Users who do not agree with any aspect of the Privacy Statement are advised not to use the site.

For inquiries regarding privacy matters or any aspect of their services, users are encouraged to contact Vietnam Discovery Travel via the provided contact details, including telephone numbers and email address.

Tel: +84 799702888 Hotline: +84 799702888 Email: Sales@vietnamdiscoverytours.com

This clear communication ensures that users understand their rights and responsibilities regarding privacy when engaging with Vietnam Discovery Travel’s services.